Enter a search term and hit return when you’re ready
Close
Client Support
Vela operates a follow-the-sun support model spanning New York, Chicago, London, Belfast, and Manila which means our support teams are available 24 hours a day, 365 days a year.
Software & DMA Platform Support
-
North America
+1 646 713 2774 -
EMEA
+44 (0) 289 568 0214 -
APAC
+1 646 713 2774 -
Email us
support@tradevela.com
Managed Services & SuperFeed Support
-
North America
+1 646 713 2775 -
EMEA
+44 (0) 289 568 0212 -
APAC
+1 646 713 2775 -
Email us
managedservices@tradevela.com
Client Implementation
-
North America
+1 646 713 2774 -
EMEA
+44 (0) 289 568 0214 -
APAC
+1 646 713 2774 -
Email us
cs-implementation@tradevela.com -
Alternative contact
support@tradevela.com
Metro Support
-
North America
+1 312 605 4599 -
EMEA
+44 (0) 289 568 0359 -
Email Metro Support
Metrosupport@tradevela.com -
Email Freeway Support
freewaysupport@tradevela.com -
Email API Support
apisupport@tradevela.com
For Metro remote assistance, click here
For Metro documentation only, click here
Documentation Portal
Existing client access to product documentation & user guides.
Open a Ticket
Existing client access to raise support tickets with our global support and managed services teams.
Social Media
We’re social! Follow us on our social media channels below.