Client Support

Vela operates a follow-the-sun support model spanning New York, Chicago, London, Belfast, and Manila which means our support teams are available 24 hours a day, 365 days a year.

Software & DMA Platform Support


Managed Services & SuperFeed Support


Metro & City Support

For Metro remote assistance, click here

For Metro documentation only, click here


Documentation Portal

Existing client access to product documentation & user guides.

Visit the Documents Portal


Open a Ticket

Existing client access to raise support tickets with our global support and managed services teams.

Open a Ticket


Social Media

We’re social! Follow us on our social media channels below.

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