I work in a client-focused role at Vela as Team Lead for the EMEA region on the Account Management team. My main responsibility is to manage and grow relationships with our clients in EMEA and APAC and provide them with excellent service. We want our clients to see us as a strategic partner who understands their challenges and helps them to meet their business and technology demands.
While I would much prefer a face-to-face meeting with clients, the current state of working remotely means finding other ways to engage and keep in touch. Communication is key so it is critical that our internal teams are well informed of our clients’ key priorities and requests. I work with a number of different internal teams, including Sales, Engineering, Client Services, Project Management and Finance so being organized and having a daily plan is a good way for me to approach my role. (Plus, a power shake from Joe & The Juice also helps in the mornings!)
I aim to be responsive and attentive to our clients and I feel with the team at Vela, I can make that happen. I am involved with client projects as well as sales and business development initiatives so my relationships with both internal teams and clients are very important to me.
I have travelled extensively as part of my role at Vela and have visited the U.S., various countries in Europe as well as some more far flung destinations like Singapore, Hong Kong and Israel. I wouldn’t have been able to visit many of these places if it weren’t for my role at Vela. It has been a real highlight for me and I look forward to traveling again once we’re able to do so.
I have also been able to expand my knowledge around the trading technology space as after studying for my Economics degree, I was really keen to have a career in FinTech.
I really enjoy the social aspect of working with the team in London as well as entertaining clients, particularly during the summer months and over the Christmas period. Vela is a great company to work for and I really enjoy the freedom, trust and responsibility the role has brought me. If you work hard and deliver results, you will be rewarded in return.